At Yasmin Chef, we are committed to delivering your kitchen essentials safely and efficiently. This Shipping Policy explains how we handle the shipping of your orders.
Order Processing
- All orders are processed within 1–2 business days after receiving your order confirmation.
- Orders are not processed or shipped on weekends or holidays.
- Once your order is processed, you will receive a confirmation message with the details of your purchase.
Shipping Methods
We partner with trusted courier services to ensure reliable and safe delivery to your location.
Shipping methods may vary depending on your region and the size or weight of your items.
Order Tracking
Once your order is shipped, you will receive an update with tracking information (if available) so you can follow your package as it makes its way to you.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at [email protected] with your order number and a description of the issue.
We will work with the courier to investigate and offer a resolution, which may include a replacement or refund.
Cash on Delivery (COD)
We offer Cash on Delivery as our primary payment method. Please ensure someone is available to receive and pay for the order at the delivery address. If a COD order is refused or missed multiple times, future orders may require confirmation before processing.
Multiple Shipments
In some cases, your order may arrive in multiple packages. This could be due to item availability, packaging requirements, or logistics coordination.
Contact Us
For questions or support regarding your shipment, feel free to reach out to us [email protected].